Refund policy

You have 30 days from the day your order arrives to return it for a full refund of the purchase price.

How to start a return

Email support@dulune.com with your order number. We reply with a return address and instructions, usually the same business day. You do not need to give a reason.

Condition of the item

Items should come back in a clean, resalable condition with the original packaging. Covers are removable and machine washable, so a washed cover is fine. Items with damage beyond normal handling may receive a partial refund.

Return shipping

If the item arrived damaged, defective, or we sent the wrong thing, we cover return shipping and send a prepaid label. For a change-of-mind return, return shipping is at your expense.

When you get your money back

We issue the refund within 2 business days of receiving the item. It goes back to the original payment method. Depending on your bank or card issuer, it can take another 5 to 10 business days to appear on your statement. Original shipping charges, where any were paid, are not refunded.

Damaged in transit

Email us a photo within 7 days of delivery and we replace the item or refund it in full. You do not need to send the damaged one back unless we ask.

Exchanges

The fastest way to swap a color or size is to return the first item for a refund and place a new order, so you are not waiting on the return to clear.